Refund policy

Returns & Refunds
All sales are final. Due to the personal-care nature of fragrance and beauty products, we do not accept returns, exchanges, or cancellations once an order has been placed and shipped.
Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery with photos of the damage or incorrect product, the original packaging, and your order number. We will work with you to resolve the issue, which may include a replacement (subject to inventory) or refund at our discretion.
Lost or Undelivered Packages
If tracking shows your package as delivered but you have not received it, please first check with neighbors and household members, then file a claim with the carrier. If the package is confirmed lost in transit (not marked delivered), contact us within 14 days of the estimated delivery date so we can help.
Order Cancellation
Orders may only be cancelled if they have not yet shipped. Once a shipping label has been generated, the order is considered final.
Refund Processing
Where a refund is approved at our discretion, it will be issued to the original payment method within 5-10 business days of approval.
Contact
For any issues with your order, please email mika@thelayeringlab.com with your order number. We respond within 1-2 business days.